Privacy Policy
Last updated: [date]
Who we are
This website is run by The Pizza Queens ([legal business name, e.g. The Pizza Queens Ltd or Jo Neville & Faye … trading as The Pizza Queens]). Our correspondence address is [address, London, postcode]. [If a limited company: Registered in England and Wales, company number 00000000.]
We are the “controller” of any personal information you give us through this website. If you have any questions about this policy or your information, email us at mail@charlesneville.com.
What information we collect
When you use our contact form or email us, we collect the information you choose to give us: your name, email address, phone number (if provided), and the content of your message.
Like most websites, our web hosting provider automatically records basic technical information when you visit (such as your IP address, browser type and the pages requested) in server logs, which are used for security and to keep the site running.
How we use it
- To reply to your enquiry and deal with any request you make (for example about our products, stockists or events).
- To keep a record of our correspondence with you.
Our lawful basis is our legitimate interest in responding to people who contact us, and, where you are asking about buying from or working with us, taking steps at your request before entering into a contract. We will not send you marketing emails unless you have specifically asked us to, and we never sell your information.
Who we share it with
We only share your information with the service providers that help us run this website and our email, such as our web host [e.g. GoDaddy] and our email provider [e.g. Apple iCloud]. They act on our instructions and must keep your information secure. We may also share information if the law requires us to.
How long we keep it
We keep enquiries for as long as needed to deal with them and for up to [12 months] afterwards, unless we need to keep them longer (for example, if you become a customer or stockist, or for legal or accounting reasons).
Cookies
This website does not use cookies, analytics or advertising trackers. Our fonts are hosted on our own server, so no information is sent to third-party font services. If you click through to Instagram or a stockist’s website, their own privacy and cookie policies will apply.
Your rights
Under UK data protection law you have the right to ask for a copy of the information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to ask us to transfer it. To make a request, email mail@charlesneville.com. We will respond within one month.
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.